Privacy Policy

Phoenix Water Filters recognizes the importance of protecting your privacy, and treats your information with the highest levels of confidentiality.

Collection of Data

When visiting our website, data is automatically recorded (such as your browser, date, time and pages accessed) for statistical purposes and remains anonymous. This automatically provided information cannot be used to identify you. Information that you supply directly, such as through an order, membership or enquiry form, is used only to provide the best service to our customers. Personally identifying information is always stored securely. All data collected, whether directly or indirectly, is used only by Phoenix Water Filters and is never provided to any other party.

Purchasing and Payment

When you purchase goods at Phoenix Water, your payment details are processed securely by our payment gateway. We keep a secure record of your payment details until the point your order is packed and dispatched, to assist with any changes to your order. After your order is processed, your payment details aren't stored in any form. Transactions are completed in Australian Dollars ($AUD). All prices listed on the Phoenix Water website include GST. If you are placing an order from outside Australia, please contact Phoenix at to confirm that we deliver and installation to your region.


While using the Phoenix Water Filters website, your computer will store a tiny piece of data (a 'cookie') which is used to identify your visit (but not you personally).

Legal Obligation

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.

Changes to this Policy

We will occasionally update our Privacy Policy in order to ensure the highest level of protection for our users and to comply with legislation. We will not change the use of previously collected personal information unless legally required to do so.

Security Statement

This website contains secure areas as indicated by a padlock symbol in the browser and a https:// web address. Phoenix Water Filters uses SSL (Secure Sockets Layer) for transmitting private payment information via the Internet. SSL uses a private key to encrypt data that is transferred over the connection. This protocol is a standard used by many web sites when you submit confidential information, such as credit card numbers and other personal data. SSL creates a secure connection between your browser and our server. If you have any concerns or enquiries about your security while using our website, please contact us for more information.